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when will my order arrive? |
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Delivery Information
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| we make every effort to dispatch orders within 48 hours of order acceptance. all your items in your order will be delivered together and as soon as your order is dispatched you will receive an email confirmation. |
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we offer one type of delivery to addresses on the UK mainland:
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• standard delivery. we have a charge for standard deliveryf of £4.95 and our standard delivery is sent via the Royal Mail Signed For service or Standard Parcel service dependent on the weight of the order. please allow 5 days for goods to be delivered from the dispatch date in your email confirmation.
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| this delivery method requires a signature so please make sure you are available to accept your order. |
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| for addresses that are not on the UK mainland such as the Isles of Scilly, Channel Isles, Isle of Man, Isle of Wight and Northern Ireland, there may be a surcharge. please email orders@catkin-collection.co.uk for a quote. |
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| Returns Information |
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| if the delivered goods are not suitable, faulty or defective it is possible to return them to catkin collection within 7 days of the date of receipt. |
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| all the goods must be returned unused and in their original packaging. you will need to pay for the return postage and we recommend that you use a tracked form of delivery for your return to ensure that the goods are received by us. |
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| when you return your goods you should include the delivery note in the package and make it clear which items are being returned and if a refund or replacement is required. |
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| returned goods must be sent to : |
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| Catkin Collection - Returns, PO Box 80, Crewkerne, TA18 9BB |
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| any refunds will be processed within 30 days of the returned goods being received by catkin collection. |
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| please refer to our terms and conditions for full details on our returns policy. |
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